2013 ACI-NA Concessions Conference

Conference Schedule Attendee List Speakers Biographies Session Evaluations Concessions Awards Airport Host Event Speed Networking Airport Tour Contact Us

Mark Your Calendars!
2014 ACI-NA Airport Concessions, Finance & Human Capital Conference
Dallas, TX  ● April 7-10, 2014

© 2013 Airports Council International-North America 

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Conference Schedule

Monday Tuesday Wednesday

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Monday

Monday, November 11, 2013

8:00am – 5:00pm Registration

9:00am – 12:00pm ACI World Global Training Workshop: Airport Concessions
Carmel AB (2nd Floor)

The fast-changing international aviation environment demands new ways of thinking by North American airports. This workshop will identify some of the most pressing trends that will influence commercial concession decisions through case study examples from successful airports in Asia and Australia. The workshop will also address how to translate these new ideas into practical implementation tools that will involve new business models and concession arrangements. The workshop will be hands-on involving multi-media tools, participant exercises, and a guest speaker involved in concession best-practices.  ACI looks forward to your workshop participation that will be led by an ACI facilitator with global expertise in supporting improved relations between airports and their stakeholders.

ACI Facilitator: Dr. Luigi G. (Joe) Sulmona

Workshop Agenda:

  • ACI and Workshop Introduction
  • Global Aviation Trends and Challenges
  • Case Studies (East Asia / Australia / U.A.E. / Europe)
  • Participant Exercise
  • Concession Model Developments (Trinity Forum Examples)
  • Guest Speaker
  • Participant Exercise
  • Wrap-up / Evaluation

Additional registration required.

10:30am – 1:00pm Business Diversity Committee Meeting
Big Sur AB

Open Lunch

4:00pm – 5:30pm Commercial Management Committee Meeting (including new ' Airport Upcoming Opportunities ' session)

Big Sur AB

Join an informative meeting about ACI-NA’s Commercial Management Committee! Learn about committee and working group projects ranging from concessions benchmarking, contract language, commercial industry trends and much more. It’s a great opportunity to learn not only about present activities but also future projects.

  • Welcome and Opening Remarks
  • Acknowledgment of Departing Steering Group Members and Introduction of 2014 Officers and Steering Group
  • Concessions Benchmarking Survey Summary Results

Present Your Airport’s Upcoming Opportunities at the Concessions Conference

Also join a session on upcoming opportunities for planned RFPs for concessions over the next year. This exciting new session will provide an excellent opportunity for everyone involved in airport concessions, and especially those new to the airport arena, to learn more about the industry and potential new opportunities.

Airports presenting upcoming opportunities include:

  • Dallas/Fort Worth International Airport
  • Denver International Airport
  • Reno-Tahoe International Airport
  • San Francisco International Airport
  • Tampa International Airport 

6:00pm – 7:00pm Welcome Reception
Regency EF

Whether this is your first or 20th ACI-NA conference, catch up with old friends and make new ones at ACI-NA’s welcome reception. It’s the perfect time to find out how your colleagues are doing in our ever-changing regulatory and operational environment.

7:30pm – 9:30pm Speakers' Dinner
(By invitation only)

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Concessions Awards

Tuesday, November 12, 2013
12:45pm – 2:30pm

Awards Luncheon
2013 ACI-NA Excellence in Airport Concessions Awards Ceremony

The 2013 ACI-NA Excellence in Airport Concessions Awards winners will be announced for the first time at the luncheon. Please be sure to join us, because your airport/company may be a winner!

Awards Emcee: Mark S. Allen

Allen is a three-time Emmy Award winner, the entertainment anchor for “Good Day Sacramento” and the producer/host of Mark@TheMovies on CW31, (and in more than 34 million U.S. homes on Reelz Channel Network.)

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Bob Puccini - President & CEO

Bob Puccini knows what makes social spaces and restaurants successful. Companies such as Fairmont, Kimpton Hotels & Restaurants, Ritz Carlton, and Strategic Hotels and Resorts come to Bob because they know he understands the business from every perspective. Having been responsible for designing and remodeling over 1,000 restaurants worldwide, combined with his unsurpassed ability to survey a market, he appreciates a client’s goals and translates his perceptions into a winning concept that has earned Bob a stellar reputation and many longtime clients. Before founding Puccini Group in 1996, he served as Partner and Senior VP for Kimpton Hotels & Restaurants for ten years during their expansion from 4 to 35 restaurants throughout the United States. Today, Kimpton remains one of Puccini Group’s closest clients.

Bob has worked under many titles throughout his 40-year career, starting with dishwasher at the age of 16, then moving to restaurant General Manager, and by 30, he was Vice President of a national chain of restaurants. It was there that he began not just operating, but concepting and developing restaurants as well. In the late 1980s he met Bill Kimpton and worked for him on the development and operations of the restaurant division through the extensive growth years at the Kimpton Group. He has continued working as a consultant to this day. In addition, Bob has owned and operated restaurants in California, Oregon, and Canada. He understands the inner workings of every facet of the restaurant business and is quick to identify solutions in any under-performing hotel restaurant.

With current projects around the globe, from Dubai to Macau to his home city of San Francisco, and as a globally-thinking professional, Bob currently belongs to both the International Society of Hospitality Consultants and the Foodservice Consultant’s Society International. In 2002, he was named the Anti-Defamation League’s Food and Wine Industry Person of the year and won the prestigious Platinum Circle award from Hospitality Design in 2006.

Bob particularly relishes his role as a leader in the restaurant industry and its community, and has served on the Board of Directors of the California Restaurant Association and the Board of Advisors at University of San Francisco’s Hospitality Management program. He holds a BA in Political Science and Economics from San Diego State University and spent 1969 in Brazil with the Peace Corps.

Recognized as an industry expert, Bob is an internationally sought after speaker at hotel investment conferences in Berlin, Macau, Mumbai, Dubai, Istanbul and Beijing. With over forty years in the hospitality industry, Bob’s love for restaurants has helped Puccini Group become the niche market leader for hotel F& B outlets, in terms of concepts, design, and operations.

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General Session 1

Bill Hooper, Principal, Gensler

Bill Hooper, a Principal in the Washington, DC office of the global design firm Gensler, leads the company’s aviation and transportation practice. With forty years of design and management experience, Bill has a strong ability to successfully combine design with technical requirements. His particular expertise is in the management and design of complex aviation facilities that embody multiple, simultaneous projects, long-range construction schedules, and challenging budgets.

His portfolio includes national and international work with recent assignments including JetBlue’s Terminal 5 at JFK International Airport, Chennai International Airport, and Portland International Jetport.  These projects showcase his user-centric approach in creating memorable spaces that are focused on the bottom line.

An award winning architect, published authority, and frequent speaker on design and cost control, Bill is currently writing an article series for Fast Company’s blog, Co.Exist, on groundbreaking innovations that are changing the way people travel by air.

Bill received his Bachelor of Architecture from The Catholic University of America, is a member of the American Institute of Architects, and is a LEED®-Accredited Professional.

Scott Van Horn, Airport Concessions Manager, McCarran International Airport

Scott M. Van Horn joined the Department of Aviation in July 2000.  He holds a bachelor’s degree in finance from the University of Nevada Las Vegas.  Scott has over twelve (12) years of aviation experience.  Scott started as an Airport Contract Specialist where he was responsible for the overseeing of airline lease and governmental agreements.  Scott was promoted to Airport Concessions Manager in 2010.  As the Airport Concessions Manager he is responsible for management and development of the concessions program including the compliance for concession related business contracts, as well as lease agreements for McCarran International Airport.  Scott was responsible for the development and implementation of the concepts and working with concessionaires on designs for the new Terminal 3 building which opened in June 2012.  Scott has also developed and administered McCarran’s Updated Retail Concession Plan.  Scott serves as the concessionaires’ tenant liaison for construction projects.

Curtis Kopf, Vice President, Customer Innovation, Alaska Airlines

Curtis Kopf has been enmeshed in the whirlwind of innovation since joining Amazon.com in 1998. Kopf was Amazon’s first General Manager in the UK and spent 6 years at Amazon in London and Seattle obsessing about customers and building high growth digital businesses. After Amazon, he spent five years at Microsoft in its Windows, Corporate Communications and retail groups. Kopf joined Alaska Airlines as Managing Director, Ecommerce and Customer Innovation, the leader among traditional U.S. airlines in on-time performance and customer satisfaction.  Under Curtis’s leadership, Alaska redesigned its ecommerce website, relaunched its mobile offerings and focused its digital business around data-driven, continuous iteration on behalf of customers. Curtis recently became Vice President, Customer Innovation, leading a cross-functional team focused on making Alaska the easiest airline to fly.

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General Session 2

Michael Drollinger, Manager, Aviation Planning and Business Intelligence, Seattle-Tacoma International Airport  

Michael leads the business intelligence team at Seattle-Tacoma International Airport, operated by the Port of Seattle. Michael is responsible for partnering with stakeholders around the Port to deliver analytics and market research that support the organization's strategic goals and business initiatives. Michael relishes the challenges and complexities a large hub airport presents to information management, analysis, and communication to diverse audiences.

Zachary Sterngold, Vice President, Airport Business Development, Boingo Wireless

Zack Sterngold, Vice President of Airport Business Development With more than 10 years of experience helping state and local governments procure wireless communication technology, Zack Sterngold understands the challenges airports face balancing their business requirements with passenger needs. He has first-hand experience with resource constraints in the public sector and believes the most effective way to serve passengers is through public-private sector collaboration. In addition, as a supplier that currently serves more than 60 airports worldwide, Zack can provide unique insight into the trends and expectations of today's "always-connected consumer." An engineer by training and frequent flyer/road warrior, his personal and professional philosophy is driven by three principles: results, responsibility and accountability. Zack holds an MBA from the Anderson School at UCLA, a BS from UC San Diego and is a licensed Professional Engineer.

Christie Sawchyn, Director of Retail Operations & Field Management, Coach International

Christie Sawchyn is the Director of Operations & Field Management for Coach International.  She is accountable for  driving productivity, upholding customer service standards and ensuring operational efficiency across all Coach domestic and travel retail distributors.  Christie joined Coach in January 2013 with 16 years of experience in store management, field training, communication and operations in various retail companies such as LVMH, Ben Sherman, French Connection and Gap.  During her career, Christie has directly managed key flagship locations,  supported networks of multiple retail locations and successfully opened new store locations across the US.

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General Session 3

Jeff Eischen, Chief Operating Officer, Airport Marketing Income

Jeff is a proven industry executive with over 20 years of marketing and sponsorship experience within the travel industry. As the leader of Airport Marketing Income, Jeff is responsible for managing the day-to-day business of AMI as well as relationships between our largest airport properties, brands and channel partners. His strong understanding of the business has allowed us to develop hard hitting programs with many great brands including jetBlue, Siemens, Under Armour, American Express, Lexus, BofA, Dunkin and many others.

He started his career with American Airlines eventually managing the sales and marketing team in Chicago where he was awarded “The American Eagle” for his significant accomplishments and contributions to the company. He then transitioned to the agency side of the business and held senior management positions with McCord, SeaGate and HRG International based in New York City where his responsibilities included managing global sales and marketing as well as account management for large multi-national clients like Bloomberg, Deutsche Bank, and others.

Jeff earned his degree from Fairleigh Dickinson University in Psychology and Marketing. He also excelled on the lacrosse field and was inducted into the University’s Athletic Hall of Fame and still remains the all time leading scorer. He enjoys many outdoor sports and coaching in the youth lacrosse program in Wyckoff, New Jersey where he lives with his wife Betsy and their two sons.

Erik Bottema, Managing Director - Aviator North America, Kinetic Worldwide

Erik Bottema is Managing Director of Aviator North America.  Aviator is Kinetic’s aviation media specialist division.  Kinetic is the global leader in understanding how brands can connect with people’s lifestyles and the environments they engage with when they are away from home.

Erik helped launch Aviator globally in 2007.  Aviator’s mission is to connect brands with influential individuals throughout the entire air travel journey.  With dedicated teams in Europe, Asia-Pacific and the US, Aviator offers advertisers aviation media consulting, media planning & buying and streamlined overall campaign management.  Aviator is all about understanding people who travel, their lifestyle, behavior and attitudes. 

Aviator is market leader in its area of expertise and works with some of the largest global advertisers

Steve Moody, Vice President, Corey Airport Services  

Steve Moody is the Executive Vice President of Corey Airport Services, an Atlanta-based airport advertising company with concessions in six U.S. airports. Steve’s expertise is designing, developing and implementing custom-designed advertising display programs to specifically meet the needs of his airports.

In an extremely competitive marketplace dominated by a few large, international media firms, Steve has spearheaded Corey Airport Services’ efforts for the past 12 years, resulting in significant gains in market share. He helped make this possible by successfully winning advertising concessions across the nation: Cincinnati/Northern Kentucky International Airport, Louisville International Airport, Palm Springs International Airport, Birmingham International Airport, Myrtle Beach International Airport, and most recently, Northwest Arkansas Regional Airport. His display programs offer a wide range of advertising options, which are tailored to the specific needs of each airport and local marketing community. These options include digital media networks, interactive kiosks, exhibit booths, vinyl wraps, fabric tension displays and traditional airport advertising equipment.

Steve has been in the advertising business for 25 years, with a specific focus in airport adverting business for the last 18 years. Additionally, he has previously worked for Ackerley Airport Advertising, Sky Sites and JC Decaux. Steve earned an undergraduate degree from Purdue University and a Master’s Degree in Advertising from Roosevelt University in Chicago.

Chris J. Vargas, Integrated Media Strategist, Freelance Consultant

Chris Vargas is an Integrated Media Strategist with over 12 years of relevant marketing experience, specializing in media strategy and implementation across multiple categories.

Most recently, Chris managed a multi-million dollar budget for one of the nation's leading Native American casinos. He was responsible for the planning and successful execution of integrated media programs supporting all property initiatives: Brand, Gaming, Entertainment and Amenities, each with its own unique target audience.

Chris approaches planning projects with target audiences and their behaviors at the center of all strategy and tactical decisions made, resulting in plans that efficiently drive campaign results. Equally important is that Chris accounts for all Paid, Owned and Earned media channels during the planning process, ensuring that no stone - or opportunity to connect - is left unturned.

He graduated from San Francisco State University in 2000 with a B.A. in Broadcast and Electronic Communications. He has held relevant positions at Glass McClure, Initiative Media Worldwide and MeringCarson on accounts such as Thunder Valley Casino Resort, Pebble Beach Resorts, Quiznos and Wendy's.



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Paragrary Restaurant Group

Randy Paragary, President/Co-Owner, Paragary Restaurant Group

Randy has been a pioneer of the local nightlife scene since 1969. Since then he has worn many hats. Saloonkeeper. Attorney. Restaurateur. Entrepreneur. Husband. Father. Community Board Member. Mentor.

He has always been his own boss in a very tough business, but is not just a one-man band.

“People are very passionate about their dining and nightlife experiences,” says Randy, “and it takes the combined individual strengths of the partners in our group to satisfy that passion.”

“We understand the excellence in product it takes to establish and maintain a customer base. Just as important, we understand that it takes a small army of people—everybody from host or hostess, server, cook, and busboy to dishwasher—to not only get food and drink in front of the customer but also surpass their expectations. And we strive to provide this small army the proper training and environment in which they can succeed, and enjoy themselves at the same time.”

Key to Randy’s success is his familiarity with ‘All Things Sacramento’ and his embrace of innovation and risk. He is a graduate of CSUS and the McGeorge School of Law. He spearheaded the arrival of Sacramento nightlife with The Arbor in 1974 and Lord Beaverbrooks in 1975, two leading establishments of their time. And for the next 30 years helped convert Sacramento into the thriving community it is today.

Randy has a reputation of going into neighborhoods and improving their collective dining as well as retail business. He has worked with the city to redevelop areas such as the now bustling pedestrian mall on K Street and recreated a South of Market vibe at 15th and R Streets.

“We have taken some chances with location and menus,” says Randy, “while emphasizing the basics: quality food and service. The look is also very important today because the standard is constantly being raised. But we make changes to better the experience, not for the sake of change. And we thank our customers—neighbors, celebrants, businessmen, tourists, and people just out searching for a good experience—for supporting not just our venues, but also our vision of what Sacramento can be.”

 

Kurt Spataro, Executive Chef/Co-Owner, Paragary Restaurant Group

Kurt Spataro is a self-taught cook always searching for new things. He believes that his approach to both classic and modern cooking have many influences, Julia Child (The French Chef) and Graham Kerr (The Galloping Gourmet) are among them. And Kurt’s experience with the food and culture of countries such as Italy, France, Mexico, Japan, Hong Kong, Indonesia, and Thailand is invaluable to the diversity and regional focus of Paragary Restaurant Group food concepts.

“I’ve always been interested in the origin of food, how it is raised, and where it is raised,” says Kurt, “and it seems like the public is now becoming more aware of that school of thought. This adds an exciting element to the dining experience.”

“As chefs, we search for new sources of food and inspiration,” says Kurt, “but we primarily celebrate our local products. Sacramento Valley may not pop into mind as one of the culinary hotbeds in California or the world, but in terms of agriculture, it really is. We grow some of the best produce on the planet and our menu development is inspired by and takes full advantage of native seasonal ingredients.”

Native also applies to Kurt himself. Born and raised in Sacramento, he is a graduate of CSUS. A lifelong musician, Kurt played piano and guitar in numerous local bands and continues to play music today. He is an avid snow skier and surfs along the Northern California coast.

“As Executive Chef,” says Kurt, “I supervise, teach, coach, and develop concepts with my chefs. We focus on the customer experience and how to communicate the uniqueness of our dining concepts to them. And I hope they leave with a positive feeling, and anticipating to come back.”

Kurt is a member of culinary advisory boards for American River College and the Elk Grove School District. In addition, he is a member of the American River College faculty. Kurt remains actively involved in several philanthropic foundations. Kurt and wife Kitty O’Neil live in Sacramento with their four cats, Rudy, Daisy, Sammy and Giorgio.

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General Session 4

Kimberlie Hiltachk, Founder and President, Hiltachk Marketing Group

Kimberlie Hiltachk is the founder of Hiltachk Marketing Group. Since the mid-1990s she has created and executed local, statewide and national advertising and brand strategies that have transformed the way consumers interact with her clients’ brands, resulting in increased market share. 

Whether it is the Sacramento County Department of Airports; Arden Fair Mall; Caltrans, Division of Rail & Amtrak California; Sutter Health; Merchants National Bank or a brand new smart phone application like Pocket Wine Journal, Kim has never been afraid to roll up her sleeves and get inside the brand.  By entrenching herself in not only her client’s business, but also their target audiences’ world, Kim is able to uncover powerful insights that can not only drive business, but transform an organization. 

Kim’s constant pursuit of knowledge on behalf of her clients has led to award-winning, results-delivering campaigns.  Her work for Sacramento County Department of Airports, Arden Fair Mall and Amtrak California has been honored by the AAF Sacramento Ad Club, and in recognition of her personal dedication to BrandSource, Kim was awarded the “Outstanding Individual Contribution Award”.  This is an award that recognizes one person each year for their dedication and hard work on behalf of their 2,000 retailers.

Kim received her B.A. in Communications from Sacramento State University and is an active member of the AAF Sacramento Advertising Club, Sacramento Metro Chamber, American Marketing Association Sacramento Valley Chapter, and a sustaining member of the Junior League of Sacramento.  In her spare time, she enjoys traveling, exercise and volunteering for St. John’s Shelter Program for Women and Children.

Tami Kuiken, Business Development Analyst, Aviation Business Development, Seattle-Tacoma International Airport

Tami Kuiken has been a part of the aviation industry since she joined Seattle-Tacoma International Airport in 2001.  Tami’s contributions at Sea-Tac have been a result of her ability to mix a sense for business with creativity, and a keen ability to spot talent to support the airport and its programs. She first entered the airport world as a human resources professional, and quickly moved to managing the airport’s multi-million dollar art program where she evaluated artists and their works for airport installations.  In 2005, the airport began focusing on developing a unique Pacific Northwest ‘sense of place’ even outside the art program.  She transitioned into the airport’s Business Development group where she has worked in close collaboration with the travel dining & retail program. Her role expanded in early 2012 with the launch of the airport’s music initiative, “City of Music” which is a public-private partnership including the City of Seattle. The initiative serves to highlight local artists, reinforce a Northwest ‘sense of place’ as well as increase passenger dwell time in dining and retail areas.  Earlier this year, Tami added live music performances to her repertoire, and she is once again in the business of spotting great talent for the airport.

 

 Melissa Scovronski, Public Affairs and Marketing Manager, Minneapolis-St. Paul International Airport

Melissa Scovronski is the Manager of Public Affairs and Marketing for the Metropolitan Airports Commission (MAC) in Minneapolis, Minnesota. The MAC owns and operates the Minneapolis-St. Paul International Airport and six general aviation airports in the Twin Cities metropolitan area.

Melissa directs the day to day activities of the public affairs and marketing office, which includes graphic design, concessions marketing, media relations, social media, internal and employee communications, advertising, airport marketing and customer service activities. She also oversees MSP Airport’s Information and Paging Office, which provides customers with a live operator every day of the year from 8 a.m. to 10 p.m.

Working collaboratively with both colleagues and with airport and community stakeholders, Melissa concentrates her efforts on increasing concessions revenues through marketing activities, as well as establishing and nurturing the airports’ and the organization’s reputation.

Melissa has worked for the MAC for 17 years, with the last four as manager, and holds a BA in Journalism from the University of Minnesota–Twin Cities with an emphasis in Public Relations.

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Attendee List

By Last Name By Company Full Attendee List

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Speed Networking

If you haven't already signed up for Speed Networking please click: Speed Networking Sign Up Form

**Note: All airports will have a reserved speed networking table. Interested individuals will line up for meetings.

Tuesday, November 12, 2013
3:45pm – 5:00pm
Regency DE

Participate in this exciting networking session where airports, concession operators, and small business owners can meet and exchange contacts for future business relationships. Airports will be able meet with potential tenants and/or service providers.

iPad Mini Giveaway – Attention Airports: Participate in this Speed Networking Session and you will have a chance to win an iPad Mini.

Participating Airports:

Cincinnati/Northern Kentucky International Airport
City of Phoenix Aviation Department
Dayton International Airport
Denver International Airport
Gerald R. Ford International Airport
Houston Airports
Indianapolis International Airport
Lafayette Airport Commission
Metropolitan Airports Commission - MSP
Nashville International Airport
Sacramento International Airport
Salt Lake City International Airport
San Diego International Airport
San Francisco International Airport
Tallahassee Regional Airport
YLW - Kelowna Intl Airport
Bangor International Airport
Broward County Aviation Department

Participating Companies

7-Eleven
A Massage, Inc
AdVantage Networks
Airport Consulting, Inc.
Airport Lounge Development
American Dairy Queen Corp.
Areas USA
arinc
Auntie Anne's Inc.
Be Relax
Bojangles' Restaurants, Inc.
Denny's Fresh Express
Einstein Noah Restaurant Group, Inc.
Exchange Corporation Canada Inc
Innovative Strategies
iStore
JBlanco Enterprises Inc
JDDA Concession Management
Lolli and Pops ~ Purveyors of Sweetness
Low Country Restaurants, LLC
Marshall Retail Group, LLC
McAlister's Corp.
Metalsmiths Sterling
Pinkberry
Pino Gelato, LLC
Prevost Consulting Group
Quiznos
Sbarro Pizza
SecurityPoint Media
Splickit
St. Croix Promotions & Retail, Inc.
the firkin group of pubs
The Johnny Rockets Group
Travelex
Valles
Vino Volo
XpresSpa
Yardi Systems
Yum! Brands

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Tuesday

Tuesday, November 12, 2013

7:30am – 4:30pm
Registration


7:30am – 8:45am
Networking Continental Breakfast


8:30am – 8:45am
Welcome & Opening Remarks

Speakers:
Mark Reis, Chair, ACI-NA Board of Directors
Managing Director, Seattle-Tacoma International Airport
Lisa J. Stanton, Airport Chief Operating Officer, Sacramento County Department of Airports
Bryant Francis, Director of Airports, Shreveport Airport Authority

8:45am – 9:45am Recognising the Myriad Opportunities in Airport Hospitality. Keynote: Puccini Group
Regency ABC

The restaurant/hospitality world is ever-evolving, and with major shifts in travelers’ expectations, experiences in international travel, and non-airport restaurant experiences comes the need for a new look at airport hospitality.

This session will give industry professionals the opportunity to gain valuable information, share information with their peers, form working relationships with one another and to offer a unique and exceptional experience.

Founded in 1996, the San Francisco-based Puccini Group offers a full suite of services for the concept, creation and management of successful restaurants and social spaces. Their diversely talented team shares an appreciation of design, a love of restaurants and a history of making it all come together.

Moderator: Bryant Francis, Director of Airports, Shreveport Airport Authority

Speaker: Bob Puccini, President & CEO, Puccini Group

9:45am – 10:00am Networking Break

10:00am – 11:15am
General Session 1: An Airport Concourse that Perks You Up Insead of Grinding You Down

Regency ABC

The trending focus for airports as they continue to evolve the form, function and aesthetics of their facilities is the airport concourse and holdroom. At their worst, the holdroom and concourse are sterile, oppressive, loud and strangely devoid of electrical outlets.  At their best, they are an organic blend of comfort, amenities and airline operational function.

Come to this session to hear the success stories of concourses that are changing the paradigm.   Leave the session with the tools and know-how on putting your airport on the 2014 best airports in the world list. 

Moderator: Michael Mullaney, Executive Vice President, Corporate Strategy & Development,  Hudson Group

Speakers:
Bill Hooper, Principal, Gensler
Curtis Kopf, Vice President, Customer Innovation, Alaska Airlines
Scott Van Horn, Airport Concessions Manager, McCarran International Airport

11:15am – 11:30am
Networking Break


11:30am – 12:45pm
General Session 2: A New World of Data-Driven Decision-Making in Airport Dining & Retail

Regency ABC

From the earliest days of aviation, the gut-instinct decision has been held in high esteem.  But in airports today, the stakes are far too high to let intuition be the only guide in decision-making.  This is particularly true in airport dining and retail, where investments are substantial and space is limited.  There is no room for mistakes. Thankfully, there are new means of collecting and analyzing large amounts of customer-centric data to inform critical decisions. Sometimes this data is referred to as “big data.”  Whether it’s big or not, it is a game-changer for the airport dining & retail business.

Learn about the methods and value of data analytics in understanding the beliefs, behaviors and preferences of your customer.  You will understand the steps you can take today to make more informed decisions tomorrow.

Moderator: Deanna Zachrisson, Manager, Concessions Business Group,  Seattle-Tacoma International Airport

Speakers:

Michael Drollinger, Manager, Aviation Planning and Business Intelligence,  Seattle-Tacoma International Airport
Christie Sawchyn, Director of Retail Operations & Field Management, Coach International
Zachary Sterngold, Vice President, Airport Business Development, Boingo Wireless

12:45pm – 2:30pm
Awards Luncheon:  2013 ACI-NA Excellence in Airport Concessions Awards Ceremony

Regency DEF

Awards Emcee: Mark S. Allen

Allen is a three-time Emmy Award winner, the entertainment anchor for “Good Day Sacramento” and the producer/host of Mark@TheMovies on CW31 (and in more than 34 million U.S. homes on Reelz Channel Network).

2:30pm – 3:45pm
General Session 3: Cashing in on Passengers' Eyeballs (Part 2)

Regency ABC

At last year’s conference in Denver, “Cashing in on Passengers’ Eyeballs” debuted.  The session looked at new approaches to advertising and sponsorship, including Toronto’s integrated sponsorship initiative and Boston’s upcoming advertising concession RFP that incorporated an airport-developed master plan (rather than relying on a concessionaire to determine the best plan for the airport).  But the field is rich and varied, and many questions and topics remain to explore. 

This year, we will explore the “value” of those passengers’ eyeballs: are airport passengers valuable for advertisers? Are they more valuable to any particular type of advertiser? Does the value change from passenger to passenger, airport to airport, or advertiser to advertiser?  What’s the best media to reach them?  What are our passengers “worth”?  How can airports maximize their value?  We’ll hear from the advertising community: agencies and advertisers.  We’ll also briefly revisit last year’s topics for updates: what are the newest trends in advertising and sponsorship? What was the outcome of Boston’s RFP?

Moderator: Andrew Weddig, Senior Vice President, Unison Consulting, Inc.

Speakers:
Jeff Eischen, Chief Operating Officer, Airport Marketing Income
Erik Bottema, Managing Director - Aviator North America, Kinetic Worldwide
Steve Moody, Vice President, Corey Airport Services
Chris J. Vargas, Integrated Media Strategist, Freelance Consultant

3:45pm – 5:00pm
Speed Networking
Regency DE

iPad Mini Giveaway Attention Airports: Participate in this speed networking session for a chance to win an iPad Mini.

Participate in this exciting networking session where airports, concession operators, and small business owners can meet and exchange contacts for future business relationships. Airports will be able to meet with potential tenants and/or service providers.

6:00pm – 8:00pm
Host Airport Event

Sacramento International Airport invites you to The California Museum — home of the California Hall of Fame.  The museum engages, educates and enlightens people about California's rich history and unique contributions to the world through ideas, innovation, the arts and culture.  Mingle with conference attendees while enjoying wines from the rich and diverse Northern California wine region and foods from America's Farm-to-Fork Capital - the Sacramento Region. 

The museum is a short walk from the Hyatt Regency, or easily reached via the provided transportation.  

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Wednesday

Wednesday, November, 13, 2013

8:00am – 1:00pm
Registration

8:00am – 9:00am
Networking Continental Breakfast

9:00am – 10:00am
Leveraging Local Brand Loyalty to Generate Sales. Keynote: Paragary Restaurant Group
Regency ABC

Paragary Restaurant Group (PRG) has been recognized and respected throughout Northern California for its unique brands, consistent quality, and maverick restaurant concepts for decades. Randy Paragary and Kurt Spataro, owners of Paragary's Restaurant Group, will share their experiences as restaurateurs who have consistently innovated and built a brand that has become part of the fabric of the Sacramento dining scene.  If operating 12 restaurants and bars wasn't enough, in 2011 PRG partnered with HMSHost to open Esquire Grill at Sacramento International Airport. 

Join us for a lively panel discussion on how the restaurant industry has evolved, what is on the horizon, and where the greatest opportunity lies in driving sales within an airport location.

Moderator:
Donna Scranton, Manager, Properties and Business Development,  Sacramento County Department of Airports

Speakers:
Randy Paragary, President/Co-Owner, Paragary Restaurant Group
Kurt Spataro, Executive Chef/Co-Owner, Paragary Restaurant Group

10:00am – 10:30am
Networking Break

10:30am – 11:45am
General Session 4: Keys to Building an Effective Concessions Marketing Program
Regency ABC

Let’s face it. Air travelers expect the same level and quality of products and services while traveling as they do when not traveling. So it shouldn’t surprise anyone that more and more airports and their concessions partners are beginning to see the value of employing many of the same customer loyalty and marketing techniques as are used by their non-airport counterparts. Join this stimulating discussion and learn from industry experts who have been through the trenches, learned a few tricks, and want to help you understand better what it takes to start your own concessions marketing program.

Moderator: Ken Buchanan, Executive Vice President – Revenue Management,  Dallas/Fort Worth International Airport

Speakers:
Kimberlie Hiltachk, Founder and President, Hiltachk Marketing Group
T
ami Kuiken, Business Development Analyst, Aviation Business Development, Seattle-Tacoma International Airport
Melissa Scovronski, Public Affairs and Marketing Manager,  Minneapolis-St. Paul International Airport

11:45am – 12:00pm
Closing Remarks

Speaker: Deanna Zachrisson, Manager, Concessions Business Group, Seattle-Tacoma International Airport

12:00pm – 1:00pm
Open Lunch

1:00pm – 3:00pm
Rotating Roundtables
Regency ABC

This session will provide a forum to engage in candid discussions with your peers regarding three hot issues in airport concessions. Each roundtable will last for 50 minutes; each participant will be able to participate in two of the three roundtables.  

Topic 1: Major Transitions in Airport Concessions

Do you have concession leases expiring soon, which will open the door to major concession change in concept and remodeling?  A number of airports have undertaken the challenge of completing major renovations at their airport while trying to maintain customer service and revenue.  This roundtable will energize discussion regarding best practices and lessons learned from some of your colleagues during their recent concession transitions and experiences.

Moderators:
James DeCock, Real Estate Manager, San Diego International Airport
Myron Keehn, Vice President, Commercial Development, Edmonton International Airport
Brad Wolfe, Commercial Manager, Salt Lake City Department of Airports

Topic 2:  Small/Medium Airport Challenges - Unearth & Cultivate BIG Business Opportunities for Long-term Success

Small and medium airports have unique challenges with limited resources to meet and overcome them.  This roundtable will explore how airports in these categories can find creative solutions to complex and difficult issues such as shrinking air service and outsourced airline operations, discover innovative and lucrative non-airline revenue sources, and find ways to generate temporary sustainable revenues to cover operating costs and to finance capital projects not covered through grant funding. Come join the conversation with other small and medium airports which are doing more than just survive – they’re showing the big airports how to succeed and thrive in this ever challenging environment and unique business.

Moderators: 

Bryant Francis, Director of Airports, Shreveport Airport Authority
Laurie Weeks, Manager of Concessions, Reno-Tahoe Airport Authority

Topic 3:  Best Practices for ACDBE's (Airport Concessions Disadvantaged Business Enterprises)

This discussion will address recommended best practices for ACDBEs from RFP response to contract development and compliance.  It will also address results and recommendations from the ongoing DOT/FAA audits of the ACDBE Program.  Are you ahead of the RFP process, and are you pricing your bid to ensure a profitable and sustainable relationship with the airport and/or business partners?  Are you in compliance with contract and regulatory requirements?  What are the indicators of a bad deal versus a good deal?  What are the results and implications of the ongoing DOT/FAA audits of the ACDBE Program?   These questions will be raised, and conference attendees will have an opportunity to share their experiences, as well as learn from the experiences of other airport and ACDBE colleagues.

Moderators:

Michael T. Baldwin, AVP Concessions, Dallas/Fort Worth International Airport
Gene Roth, National Team Lead- DBE and ACDBE Program Compliance and Southern Region Compliance Specialist, Federal Aviation Administration Office of Civil Rights
Linda Moore, Founder, Animer Consulting, LLC

3:15pm
Sacramento International Airport Tour

(Prior Registration Required - Space Limited)

Join us for a tour of Sacramento International Airport and their award-winning concessions program.  Experience the diverse retailer and restaurant mix that helped Sacramento win the ACI-NA Excellence in Airport Concessions Awards.

Buses will depart the hotel at 3:15pm for the 4:00pm tour.

Transportation back to the Hyatt Regency has been arranged for those individuals remaining in Sacramento after the airport tour concludes.

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Host Airport Event

Tuesday, November 12, 2013
6:00pm – 8:00pm

Sacramento International Airport invites you to The California Museum — home of the California Hall of Fame. The museum engages, educates and enlightens people about California's rich history and unique contributions to the world through ideas, innovation, the arts and culture. Mingle with conference attendees while enjoying wines from the rich and diverse Northern California wine region and foods from America's Farm-to-Fork Capital - the Sacramento Region.

The museum is a short walk from the Hyatt Regency, or easily reached via the provided transportation.

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Speaker Bio's

Puccini Group General Session 1 General Session 2 General Session 3 Paragary Restaurant Group General Session 4

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Airport Tour

Wednesday, November 13, 2013
3:15pm

Buses will depart the hotel at 3:15pm for the 4:00pm tour. Transportation back to the Hyatt Regency has been arranged for those individuals remaining in Sacramento after the airport tour concludes.

The tour is now FULLY BOOKED. Unfortunately, we will be unable to accommodate any more attendees.

If you have any questions regarding the tour, please contact Aneil Patel: apatel@aci-na.org


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Contact Us

Aneil Patel
apatel@aci-na.org

Lori Jackson
ljackson@aci-na.org

Submit your feedback here

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